Customer Information
How we collect, use and protect booking data.
This policy explains what information we collect, why we collect it, how we use it, how we protect it and what rights you have regarding your personal information.
Privacy note: LadyBird Shuttle Services no longer asks customers for national ID or passport numbers through the public booking form. For airport pickups, flight details may be used to help coordinate arrival timing.
01
Who We Are
LadyBird Shuttle Services provides shuttle, private transfer, airport pickup and transport booking services in Zimbabwe.
For privacy-related questions, you may contact us using the details provided in this policy.
02
Information We Collect
When you use our website or booking system, we may collect information needed to arrange, manage and support your trip.
For airport pickups, we may ask you to provide flight details such as your airline and flight number. This helps us monitor your arrival and coordinate pickup timing more professionally.
We do not require customers to provide national ID or passport numbers through the public booking form.
- Full name
- Email address
- Phone number or WhatsApp number
- Pickup location
- Destination
- Travel date and time
- Number of passengers
- Luggage or trip notes where provided
- Booking reference
- Payment reference or payment status
- Flight details for airport pickups, where provided
- Communication records relating to your booking
03
Why We Collect Your Information
We collect and use your information only where it supports booking administration, customer communication, travel coordination, payment tracking, service improvement or lawful operational needs.
- To receive and manage shuttle booking requests
- To confirm travel details
- To communicate with you about your booking
- To coordinate airport pickups and arrival timing
- To assign drivers or vehicles where applicable
- To process or track payments
- To respond to customer enquiries
- To improve our services and customer experience
- To comply with applicable legal, regulatory and operational requirements
04
Payment Information
Where online or electronic payments are supported, payment processing may be handled through third-party payment providers.
LadyBird Shuttle Services does not ask customers to enter full bank card details directly into the LadyBird website. Payment references, payment status and transaction-related records may be stored for booking administration, reconciliation and customer support purposes.
05
Third-Party Services We Use
To operate our website and booking system, we may use trusted third-party service providers. These providers may process limited information only where necessary to support booking, communication, payment, route estimation, website security or service delivery.
- Website and application hosting providers
- Database hosting providers
- Email notification providers
- Payment service providers
- Google Maps or route/location services
- Domain, DNS and security service providers
06
Cross-Border Processing
Some of the technology providers we use may store or process information outside Zimbabwe. Where this happens, we aim to use reputable providers and reasonable safeguards to protect customer information.
07
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
No online system is completely risk-free, but we aim to maintain appropriate safeguards for the nature of the information we process.
- Secure admin access controls
- Protected backend systems
- Encrypted HTTPS connections
- Restricted database access
- Environment-variable protection for secret keys
- Role-based access where applicable
- Limiting the personal data we collect
- Removing unnecessary sensitive fields from the public booking form
08
Data Retention
We retain personal information only for as long as reasonably necessary for booking administration, customer support, payment reconciliation, legal compliance, dispute handling and business record keeping.
Where information is no longer needed, we may delete it, anonymise it or securely archive it according to operational and legal requirements.
09
Your Rights
Subject to applicable law, you may make privacy requests about your personal information. To make a privacy request, contact us using the details provided in this policy.
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of information where it is no longer required
- Object to certain uses of your information
- Ask how your information is being used
- Withdraw consent where processing is based on consent
10
Cookies and Website Analytics
Our website may use basic cookies or similar technologies to support website functionality, security, performance and analytics.
If we introduce additional analytics, advertising or tracking tools, this policy may be updated to explain what is collected and how it is used.
11
Children's Privacy
Our services are intended for transport bookings made by adults or authorised persons. We do not knowingly collect personal information from children without appropriate consent from a parent, guardian or responsible adult.
12
Data Breaches
If we become aware of a data security incident affecting personal information, we will assess the incident and take appropriate steps in line with applicable legal and regulatory requirements.
13
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal obligations or business practices.
The latest version will always be available on our website.
14
Contact Us
For privacy questions or data protection requests, contact LadyBird Shuttle Services using the booking email, alternative email, phone or WhatsApp details provided below.
This Privacy Policy is effective from the date stated above. LadyBird Shuttle Services reserves the right to amend this policy at any time.
Privacy Requests
Need help with your information?
Contact the LadyBird team for privacy questions, correction requests or data protection enquiries related to your booking.